Where this work is needed first.

The lab's model and evaluation work applies wherever people talk to each other at scale. These are the four settings we know best.

By setting

Every platform has its own failure modes.

The pressure a marketplace feels isn’t the pressure a dating app feels. We tune policy, thresholds, and review flows to the setting.

Scale breaks the review queue before it breaks the model.

Safety work that happens before the first message.

Voice and chat, in the middle of a match.

Fraud reads as normal until you look at the sequence.

How an engagement runs

We do not start with a contract for volume. We start with your hardest thousand cases and find out whether the work helps.

Week 1

You send a sample

You send a sample of the cases your current setup gets wrong. We label them independently.

Week 2

We report the disagreements

We report the disagreements, including the ones where your reviewers were right and we were not.

Week 3

Policy is tuned

Policy is tuned to your definitions, not ours, and re-run against the same sample.

Week 4

You get the numbers

You get the numbers, the failure modes and a recommendation — including when it is not worth it.

Achieve Better…

A platform team will read this, not a form router.